Freshworks cut 660 employees (13% of workforce) despite reporting strong earnings. CFO cited need to 'add more focus on EX, AI, and CX priorities.' ~500 of cuts were in India (~76% of total), suggesting cost arbitrage alongside AI restructuring. Analyst: 'AI quite likely played a key role.'

13% of headcount cut despite strong earnings; described as a global workforce 'realignment' toward AI product strategy.