Refund Policy
Sales are final, with these exceptions
Because our products are digital and delivered right away, sales are final and we do not refund unused or partly used purchases. Daily AI Toll will refund you in full, whenever you ask, if:
- it never arrived: you paid and your data download or access was not delivered, and we cannot fix it within 2 business days of you telling us;
- you were charged in error: a duplicate charge for the same purchase, or a charge you did not authorise; or
- the law requires it: any refund or cancellation right you have that cannot be waived.
Please review what you are buying before you complete checkout. Outside these exceptions, the rules below apply to every product we offer:
Patron tiers (one-time contributions)
Patron tiers — for example, Supporter, Sustainer, and Founding Patron — are one-time, voluntary contributions that support the project. They are final and non-refundable once the payment is completed. Any recognition benefits (such as being listed on the patrons page) are provided as a courtesy and do not create a refund right; if a recognition benefit cannot be provided as described, your sole remedy is that we will work in good faith to provide a comparable form of recognition, not a refund.
Data licenses (one-time purchases)
Data licenses — for example, the Journalist / Researcher and Commercial tiers — grant access to download and use the dataset under the Data License. Because the dataset is delivered as a digital download that you can access, copy, and use immediately, all data-license purchases are final and non-refundable, including after the download or access link has been issued or used.
Digital goods; access on purchase
Our products are digital and, for data licenses, are made available for download or access immediately or shortly after purchase. Where the law allows you to waive any "cooling-off" or cancellation right for digital content, you agree that by purchasing and accessing the content you waive that right and consent to immediate access. You expressly request immediate performance.
Recurring charges (if ever offered)
Patron tiers and data licenses are currently offered as one-time purchases, so there is nothing to cancel and no recurring charge.
If we ever offer a subscription or other recurring charge, it will be clearly labeled as recurring at checkout and the following applies:
- You may cancel at any time to stop future charges.
- Cancellation takes effect at the end of the then-current paid period; you keep access through that period.
- Already-completed charges and the current period are non-refundable, and no pro-rated or mid-period refunds are given.
Errors and unauthorized charges
Nothing in this policy limits any rights you cannot waive under applicable law. If you were charged in error (for example, a duplicate charge for the same purchase) or believe a charge on your account was unauthorized, contact us promptly at [email protected] and we will refund a duplicate or unauthorized charge in full. Refunds go back to the original payment method through Stripe and usually arrive within 5–10 business days. Please email us before disputing a charge with your bank; we usually resolve it faster.
Questions
Questions about a purchase: [email protected].
This Refund Policy is part of, and should be read together with, our Terms of Service.